Already confident with the basics of coaching and ready to take it further? This practical, half-day live online workshop helps you refine your coaching technique, handle complex situations, and have the kinds of conversations that build capability, trust and performance at a deeper level.

We recommend that before attending this course, you attend our Advanced Communication Skills and Empowering Your Staff Using Coaching Skills workshops.

By the end of the session, you’ll be able to:

- Recap and apply push vs. pull coaching and asking vs. telling
  Refresh your understanding of the coaching mindset and know when to step in and when to step back.
- Apply strategic questioning and active listening for successful coaching
  Strengthen your ability to ask powerful, open questions and listen beneath the surface to what’s really being said.
- Prepare for formal coaching using planning tools
  Use tools like the Willing&Able Matrix to plan and structure your approach before stepping into a coaching conversation.
- Select the right coaching techniques or models for the situation
  Identify which model (GROW, OSCAR, PRACTICE, or others) best suits your team member’s needs and the type of conversation you’re having.
- Have productive career conversations
  Guide your people in exploring their strengths, aspirations and next steps — while staying aligned with business goals.
- Coach through goal setting
  Support your team members to set meaningful, achievable goals that drive ownership and accountability.
- Unpack “attitude problems” with courage and clarity
  Learn how to describe behaviours without judging the person, explore what’s behind them, and guide the conversation constructively.
- Navigate tricky reactions in coaching situations
  Respond professionally and calmly to common emotional or defensive reactions like tears, silence, anger or blame.
- Evaluate and refine your own coaching
  Reflect on your coaching sessions and use feedback to continuously improve your skill and confidence.

Find out more about this training here.

Advanced coaching skills for managers